help center banner.jpg

Help Center

 

Can’t find the answers you are looking for in our FAQ below? No worries, please send your questions by contact form.

Frequently asked questions

Common Questions

Can I get replacement assembly instructions?


If you are missing product assembly instructions, please contact us on our online chat, or email us at customerservice@jamesdar.com to receive assembly instructions.




What happens if my order arrives damaged or missing parts?


Please inspect your purchase immediately upon receipt. While we do our best to design and package products for safe delivery, sometimes damages occur. Please save all of your paperwork and packaging materials and contact us immediately at customerservice@jamesdar.com or reach out to us on our online chat to arrange for a replacement to be sent to you. If you have purchased from a third party retailer, please reach out to their customer service first.




Missing parts


If you are missing parts, please visit https://www.jamesdar.com/part to find the part you need. Please contact us at customerservice@jamesdar.com or call 310 522.3200 ext 102 to receive the necessary parts.





Returns

What is your return policy?


Please consider the following before considering a return: There will be a 20% restocking fee for all returned product; and you are responsible for all shipping costs and for the risk of loss or damage to the product during shipping. To be eligible for a return:

  • The product must have been purchased in the last 30 days
  • You must show receipt or proof of purchase
  • Products cannot be returned if the original box is opened
  • You must obtain a Return Authorization Number (RA#) from us
Products that do not meet the above criteria will not be considered for return. To obtain a Return Authorization Number (RA#), please contact us by email: customerservice@jamesdar.com Send the product with the receipt or proof of purchase and the RA number to: James Dar, LLC – Returns c/o Expeditors LAX Distribution Facilities, Carson 1031 E Watson Center Road Carson, CA 90745 Shipping charges All Shipping charges are non-refundable. Damaged items and/or any questions about our Returns/Refunds Policy, please contact us: customerservice@jamesdar.com




What is your return shipping cost?


Original delivery fees are non-refundable. you will be responsible for a return freight fee. We will work with our shipping team to help get the best return shipping price.




May I return a used product?


Condition of Product The returned product must arrive at our warehouse in its original condition to receive a full refund. Please retain all original packaging. That will make it easier for you to return it to us without shipping damage.




How to return a damaged or defective product?


If an item arrives damaged, please notify us within 3 days of receipt. We will make arrangements for a replacement or refund as necessary. A picture of the damaged item is required for a replacement or refund. Please send images to customerservice@jamesdar.com Please contact us at customerservice@jamesdar.com or 310 522-3200 ext 102. to report damage or defective items. If the order was placed with a third party retailer please reach out to their customer service first.





Shipping Information

Where do you deliver?


Our standard shipping rate includes delivery to the contiguous 48 states. At this time, we do not deliver to Canada or Puerto Rico.




How do I check my order status?


Order status will be sent via email. When order has shipped out from our Warehouse, we will email all tracking information.




What is your shipping rate?


We work with our shipping carriers to help get our customers the best shipping rates.




How can I cancel my order?


Cancellation policy If you would like to cancel your order, please let us know as soon as possible. You will receive a full refund if your order is cancelled before it leaves our warehouse. Shipping fees are non-refundable if your order is cancelled after it has shipped out of our facility. If you purchased from a third party retailer, please reach out to their customer service first.




When can I receive my order?


When the product is in stock, it will be shipped in 3-5 business days. We will email a tracking number to let you know when the item is shipped.




What is the shipping type?


We provide Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address.